SECTION 1Privacy policy
We ask for personal information only when we need it to provide something, we collect it by lawful means and with your knowledge, and we tell you why.
Two different roles
It matters which of these applies to you, because it determines who decides what happens to your information.
- You contact us
- If you enquire about our services through this website, our chat widget, phone or email, we are the controller of that information and this policy governs it.
- You contact one of our clients
- If you call, text or message a business that uses our services, we act as a processor on that business's behalf. They decide what is collected, how it is used and how long it is kept; we handle it under their instruction. This policy describes how we protect it, but your rights in that information are exercised with that business. We will pass on and assist with any request we receive. Texts a client sends to its own customers come from that client's own phone number under that client's own consent and registration, not from Signal Work Group's number.
What we collect about our own enquirers and clients
- Contact details — name, business name, phone number and email address.
- What you're asking about — the service you're interested in and anything you tell us about your business.
- Communication records — our text, email and chat history with you, and notes from calls.
- Billing information for clients. Card details are entered directly with our payment processor; we do not store full card numbers.
- Basic technical information your browser sends, such as IP address, which is used for security and to make the site work.
We do not knowingly collect information from children under 13, and our services are not directed to children. If you believe a child has given us information, contact us and we will delete it.
Why we use it
- To answer your enquiry and provide a quote.
- To deliver, configure, support and bill for the services you have bought.
- To send service messages about your account, appointments and work in progress.
- To send marketing messages, where you have separately agreed to receive them.
- To keep our systems secure and to meet our legal and tax obligations.
Text messaging (SMS)
When you check the SMS consent box on our consultation form, in English at https://www.signalworkgroup.com/#contact or in Spanish at https://www.signalworkgroup.com/es#contact, we collect your mobile number and a record of your consent, including the date, time and form used. We use your mobile number only to send the texts you agreed to: replies to your consultation request, appointment scheduling and reminders, project updates and customer support. If you separately check the optional marketing box, we may also text you about offers and new services. Consent to receive texts is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time, or reply HELP for help. You can also reach us at (912) 955-1355 or hello@signalworkgroup.com. Our full SMS terms are at https://www.signalworkgroup.com/terms#sms.
Who we share it with
We do not sell or rent your personal information, and we do not share it with other businesses for their own marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We use the service providers listed below to run our business; they process information only to perform services for us.
- Customer platform & messaging
- LeadConnector / HighLevel — chat widget, shared inbox, lead records, text and email delivery, automation.
- Telephony carriers
- Call routing and SMS delivery to mobile networks.
- AI voice & language providers
- Speech recognition, response generation and transcription for the AI receptionist.
- Calendar providers
- Google Calendar and Microsoft Outlook, where a client connects them for booking.
- Payment processor
- Card and ACH processing for client billing.
- Hosting & email
- Website hosting and our business email.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may also disclose information where the law requires it, to enforce our terms, or to protect the rights and safety of people and property.
How long we keep it
- Enquiries that don't proceed
- Up to 24 months, then deleted.
- Client records and communications
- For the life of the engagement, then up to 24 months.
- Call recordings and transcripts
- Per the client's configured retention period. Where we set it, the default is 12 months.
- Billing and tax records
- Seven years, as required for accounting purposes.
Your rights
Whatever state you're in, you may ask us to:
- Tell you what personal information we hold about you and why.
- Correct it if it's wrong.
- Delete it, where we are not required to keep it.
- Provide a copy in a portable format.
- Stop sending you text messages (reply STOP to any message) or marketing emails.
Email hello@signalworkgroup.com and we will respond within 45 days. We will not discriminate against you for exercising any of these rights. If your request concerns information we hold on behalf of one of our clients, we will forward it to them and support their response.
Security and breaches
We protect the information we hold using commercially reasonable measures, including access controls, encryption in transit, and limiting internal access to those who need it. No system is perfectly secure. If a breach affects your personal information, we will notify you and any required authority without undue delay, as the law requires.
Refusing to provide information
You may decline to give us personal information, on the understanding that we may then be unable to provide some services.
SECTION 3Contact us
Questions about any of the above, or a request about your personal information:
- Phone or text
- (912) 955-1355
- Location
- Brunswick, Georgia, United States
- Hours
- Monday to Friday, 8:00am to 5:00pm Eastern
© 2026 Signal Work Group. All rights reserved.