SECTION 1Who we are
Signal Work Group ("Signal Work Group", "we", "us" or "our") is a service-area business based in Brunswick, Georgia. We build, host and maintain websites, provide an AI receptionist that answers inbound calls, web chat and text messages, and provide automated appointment booking, payment processing and customer review requests.
In this document, "you" means whoever is reading it — a visitor to this website, a prospective client, or a current client. Where a term applies only to paying clients, it says so.
By accessing this website or using our services, you agree to the terms below. You must be 18 or older to use our services or to sign up for our text messages. If you do not agree, please do not use the website or the services.
SECTION 2Website terms of use
The content of this website — text, layout, graphics, code and our name and logo — is owned by Signal Work Group or used with permission, and is protected by copyright and trademark law.
What you may do
You may view this website, and download or print pages for your own reference or to evaluate working with us.
What you may not do
- Copy, republish or resell our content as your own, or present it as another business's work.
- Remove copyright or ownership notices.
- Attempt to decompile, scrape at scale, or reverse engineer any part of the website or the software behind our services.
- Use the website to transmit malware, or to attempt unauthorised access to our systems or anyone else's.
This permission ends automatically if you breach these terms.
Links to other sites
We sometimes link to websites we don't operate, including our clients' sites and third-party platforms. We don't control them and aren't responsible for their content or their privacy practices.
SECTION 3Services, plans & billing
Our services are sold as three bundles — Starter, Signal and Summit — paid monthly or annually. Add-ons are Local SEO, review automation and the AI voice receptionist. Signal includes an AI chat widget for your website only; Summit includes AI text and voice. The AI voice receptionist answers phone calls and is sold with Signal or on its own without a website. What each includes is described on this website and confirmed in writing before work starts. On plans that include Google review replies, we reply to reviews on your Google Business Profile on your behalf only after you approve it in writing. You can withdraw that approval at any time, and you stay the owner of your profile.
Build & launch fee and charges
Monthly plans carry a one-time build & launch fee covering the work. After the build, hosting, maintenance and any included services are billed monthly, with no long-term contract. Annual plans are billed once a year, as described under Annual plans below.
Annual plans
Annual plans are paid in full up front and are non-refundable. If you cancel during the year, we'll keep your service running until the end of the year you paid for. There's no long-term contract: your plan simply doesn't renew if you don't want it to.
Founding Partners rate
Founding rates are honored for 12 months from your purchase date, whether you pay monthly or annually. After those 12 months, your plan renews at the list price in effect at that time, and we'll give you at least 60 days' written notice before your price changes. If you cancel and come back later, the list prices in effect at that time apply.
Usage beyond your plan
Each bundle includes a monthly allowance of texts, emails and other usage, shown on our pricing page. Usage beyond that allowance is billed at our cost plus 20%. The AI voice receptionist add-on includes 300 AI voice minutes a month. Extra AI voice minutes are $0.35 per minute.
Refunds
The build & launch fee is refundable up until we begin work on your project. Once work has begun, the build & launch fee is non-refundable, because the work is bespoke and is performed for you specifically. Monthly charges already incurred are not refundable, but you will not be charged for months after you cancel. These refund terms apply to monthly plans. Annual plans are non-refundable, as described under Annual plans.
Cancellation
Monthly plans are month to month. You may cancel at any time with no cancellation fee, and cancellation takes effect at the end of your current billing month. If you cancel an annual plan, your service runs until the end of the year you paid for and the plan doesn't renew.
Price changes
We will not change your monthly price without 60 days' notice in writing. If you cancel within those 60 days, you leave at your existing price.
If we stop offering a service
If we discontinue hosting or any service you rely on, you will receive at least 90 days' notice and reasonable assistance moving elsewhere.
Website pages
Each bundle includes the pages listed on our pricing page. We write them from our template using your business details; you review and approve them, and may adjust the wording. Page names are suggestions and can be swapped for another page of similar size. Every site also includes a Privacy Policy and a Terms page, required for business texting registration, which don't count toward your pages. Extra service or town pages are $197 each.
Included website changes
Each bundle includes a set number of website changes per calendar month (Starter: 1; Signal: 3; Summit: 5). A website change is one update we make from your instruction — editing text or prices, swapping images, updating your hours or contact details, or adding a new section to an existing page. Unused changes do not roll over. Extra service or town pages are $197 each. Larger work, such as redesigns or new functionality, is quoted separately.
Late or failed payment
If payment fails we will contact you before taking any action. We may suspend services if an account remains unpaid, and we will give you notice before we do.
SECTION 4What you own
This section matters, so it is stated plainly.
You own your domain name, and you own your content — your copy, your photographs, your logo, your brand, your customer data and your phone number. If you leave, all of that remains yours and we will hand over everything that is portable.
Your domain and the images you provide are always yours. The website itself is part of your plan and stays with Signal Work Group if you cancel.
You do not receive a copy of the website's source files. Your site is built and hosted on our platform, and that platform does not support exporting the build. If you move to another provider, you keep your domain, your content and your data, but the website itself would need to be rebuilt on your new host.
We disclose this before you buy rather than at the point you leave. The cancellation, notice and price-change commitments in Section 3 exist because of it.
We retain ownership of our own underlying tools, templates, code libraries and know-how, including anything we develop while working for you that is not specific to your business.
SECTION 5Client responsibilities
This section applies to paying clients. Our services send messages and handle personal information on your behalf, which means some obligations sit with you and cannot be delegated to us.
Consent for the people you contact
You confirm that, for every phone number and email address you provide to us or collect through services we operate for you, you have obtained the consent required by law to contact that person — including prior express written consent where marketing messages are involved. You must not load purchased, scraped, rented or third-party contact lists into our systems.
Your own compliance
You remain responsible for your compliance with the Telephone Consumer Protection Act, the CAN-SPAM Act, state telemarketing and recording laws, Do Not Call requirements, and the terms of the review platforms you use. We will build and configure the systems; we cannot make these decisions for you.
Accuracy of what we publish for you
Prices, licence numbers, service areas, warranty terms, hours and claims about your business are supplied by you, and you are responsible for their accuracy. This includes anything we configure the AI receptionist to say on your behalf.
Acceptable use
Our services may not be used for unlawful, deceptive or harassing messaging, or for any category of content prohibited by mobile carriers — including, among others, high-risk financial offers, illegal substances, gambling, and adult content. Carriers enforce these rules independently and may block traffic regardless of our arrangements with you.
Reviews
Our review automation asks every customer for a review in the same way. You must not ask us to configure it to solicit reviews selectively based on how a customer rates their experience, to offer anything of value in exchange for a review, or otherwise to breach the review platform's policies. We will decline such requests.
SECTION 6AI receptionist & call recording
Our AI receptionist answers real inbound telephone calls, as well as web chat and text messages, on behalf of our clients. It is an automated system, not a person.
What this means if you are calling a business we work with
- The voice answering may be an automated AI assistant, configured using answers supplied by that business.
- Calls may be recorded and transcribed so the business can review what was discussed, and so the conversation can be continued by a person.
- Recordings, transcripts, chat logs and message history are stored and made available to that business.
- You may ask at any time to speak to a human, and the call will be handed to the business.
- If you do not wish to be recorded, tell the assistant and it will stop, or end the call and contact the business by another means.
Recording consent
Recording laws differ by state. Georgia requires the consent of only one party to a call, but some states require the consent of all parties, and callers may be located anywhere. Where we provide call recording, we configure a spoken notice at the start of the call. Clients are responsible for determining the notice and consent requirements that apply to their callers and for telling us if their configuration needs to differ.
Limits of an automated system
The AI receptionist is configured to answer common questions and to book appointments using information the client supplies. It is instructed not to improvise on pricing, warranties or scheduling policy, and to hand a call to a person when a request falls outside what it knows. It is not a substitute for professional advice and it can make mistakes. Clients should review transcripts and correct its configuration where needed.
Emergencies. Our services are not an emergency service. Do not use a chat widget, text message or AI-answered call to report a life-threatening emergency. Call 911.
SECTION 7SMS messaging terms
These terms apply to text messages sent by Signal Work Group from our own number, and set out the standard terms we apply to messaging programs we operate for clients.
Program description
If you provide your mobile number to Signal Work Group and agree to receive messages, we may send you texts about your enquiry, your quote, your appointments, your account, and — where you have separately agreed to it — occasional promotional messages about our services.
Consent
You must be 18 years of age or older to opt in to text messages from Signal Work Group. Consent is not a condition of purchase. Providing your phone number so we can respond to an enquiry does not by itself opt you in to marketing messages; marketing consent is collected separately and can be withdrawn at any time. We do not sell or rent mobile numbers.
Message frequency and cost
Message frequency varies depending on your interaction with us. Message and data rates may apply. Your mobile carrier's standard rates apply to every message you send and receive; we do not charge you for messages.
How to opt out or get help
- STOP
- Reply STOP to any message to stop receiving texts. You will receive one confirmation and then no further messages. You may also reply END, QUIT, CANCEL or UNSUBSCRIBE.
- HELP
- Reply HELP for assistance, or contact us on (912) 955-1355 or at hello@signalworkgroup.com.
Opting out of text messages does not opt you out of email, and does not end any services you are paying for.
Carriers and delivery
Supported carriers vary and may change. Mobile carriers are not liable for delayed or undelivered messages. We cannot guarantee that any message will be delivered.
Where to find our other terms
Our privacy practices are set out in our Privacy Policy. Our general terms are in Section 2 and Section 3 of this page.
SECTION 8Disclaimers & liability
Website content
The materials on this website are provided on an "as is" basis. We make no warranties, express or implied, and disclaim all other warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Our website may contain technical, typographical or photographic errors, and we do not warrant that the materials are accurate, complete or current. We may change them at any time without notice. Examples, demonstrations and sample conversations on this website — including any business name, price, rating, warranty or availability shown inside them — are illustrative and do not describe our terms or those of any real business.
Services
We will provide our services with reasonable skill and care. We do not guarantee any particular commercial outcome — including search rankings, call volume, number of reviews, conversion rates or revenue — because those depend on your market, your pricing and how you run your business. We do not guarantee uninterrupted or error-free operation of hosting, telephony, messaging or third-party platforms we depend on.
Limitation of liability
To the fullest extent permitted by law, Signal Work Group and its suppliers will not be liable for any indirect, incidental, special or consequential damages, or for lost profits, lost revenue, lost data or business interruption, arising from your use of or inability to use this website or our services — even if we have been advised of the possibility.
Where liability cannot be excluded, our total liability arising out of or relating to the services is limited to the amounts you paid us in the twelve months before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations on implied warranties or on liability for incidental or consequential damages, so parts of the above may not apply to you.
SECTION 9Changes & governing law
Changes to this page
We may revise this page at any time by posting an updated version, and the effective date at the top will change. Continued use of the website or the services after a change means you accept the current version. Where a change materially affects a paying client's commercial terms, we will give notice as described in Section 3.
Governing law
These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules. You and we agree to the exclusive jurisdiction of the state and federal courts located in Glynn County, Georgia.
If part of this is unenforceable
If any provision is held unenforceable, the rest remains in effect and the unenforceable provision applies to the maximum extent permitted.
SECTION 10Contact us
Questions about any of the above, or a request about your personal information:
- Phone or text
- (912) 955-1355
- Location
- Brunswick, Georgia, United States
- Hours
- Monday to Friday, 8:00am to 5:00pm Eastern
© 2026 Signal Work Group. All rights reserved.